Joe Parry
Ops lead, Halliday Freight
5.0
Our intake used to take two people the whole morning. It runs before anyone is at a desk now, and the first thing I read is a summary of what it did overnight.
Tom Beasley
Owner, Beasley Plant Hire
5.0
Every hire used to mean the same form filled in three times. The driver gets it on his phone, signed, and I have stopped finding paperwork in the cab a fortnight later.
Priya Raval
Practice manager, Northgate Dental
4.8
We were losing about nine appointments a week to no-shows. Reminders go out on their own now and last month we lost two, which pays for the whole thing several times over.
Daniel Brooks
Founder, Two Rivers Fit
4.8
They spent a week watching how we actually work before writing anything. What came back took out the steps nobody should have been doing by hand in the first place.
Emily Carter
Finance lead, Sundale Produce
4.9
Month-end went from a two-day scramble to something already waiting for me on the first. Same numbers, same format, none of the evenings.
Hannah Okafor
Head of ops, Cartwell Recruitment
4.7
First-pass CV screening was eating two days a week between us. It is not perfect and we still read the borderline ones ourselves, but the obvious rejections never reach a person now.
Ben Halvorsen
Co-founder, Loomwork
4.6
It took about three weeks longer than they first quoted, and they told us why each time. What they built has run without us touching it since, so I would still do it again.
Andrew Pike
Sales director, Kestrel Windows
4.9
We were quoting well and then losing people because nobody chased. Every quote gets followed up twice on its own now, and a fifth of them come back that would have gone cold.
Rosie Mensah
Bookkeeper, Trellis Accounts
5.0
Matching receipts to card transactions was my Friday afternoon, every Friday. I checked it by hand for the first two months out of habit and eventually stopped bothering.
Jared Thompson
Studio lead, Fernbank Studio
5.0
Asset handoffs were the bottleneck on every project. Six months in, not one has been chased manually, and the team is back on the work they were hired for.
Greg Lindqvist
Warehouse lead, Bardon Supply
5.0
We ran out of the same four lines every quarter because reordering sat in my head. It reorders off the real counts now and I have not had that conversation with a customer since.
Yasmin Haddad
Clinic manager, Rowan Physio
4.8
Insurance claims went out late because they went out when somebody remembered. They go the same evening now, and the rejections we still get are ones we actually caused.
Owen Fletcher
Owner, Redline Haulage
4.9
Dispatch scheduling was the one thing I could never hand to anybody. It has run itself since March and I have finally stopped opening it at six in the morning.
Nadia Costa
Marketing lead, Fold and Fern
4.7
I used to rebuild the same report from four places every Monday morning. It lands in the channel before I am up, and I mostly spend that hour on what it says instead.
Leila Mahmoud
Customer lead, Pebble Home
4.9
Returns were answered in the order we noticed them, which meant the angry ones waited. They are sorted and routed the moment they arrive and our response time halved in a month.
Sam Whitlock
Partner, Whitlock and Rea
5.0
Onboarding a client meant six documents and somebody checking all six came back. Nothing gets opened now until it is complete, which has taken a whole job off the front desk.
Marcus Idowu
Director, Brightseam
5.0
Straight answers about what was worth automating and what was not. The two things they told us to leave alone are still manual, and they were right about both.
Chris Doran
GM, Ardmore Hotels
4.8
The housekeeping rota was a spreadsheet one duty manager understood. Anyone can run it now, and the two hours a day that went into rebuilding it go somewhere more useful.
Joe Parry
Ops lead, Halliday Freight
5.0
Our intake used to take two people the whole morning. It runs before anyone is at a desk now, and the first thing I read is a summary of what it did overnight.
Tom Beasley
Owner, Beasley Plant Hire
5.0
Every hire used to mean the same form filled in three times. The driver gets it on his phone, signed, and I have stopped finding paperwork in the cab a fortnight later.
Priya Raval
Practice manager, Northgate Dental
4.8
We were losing about nine appointments a week to no-shows. Reminders go out on their own now and last month we lost two, which pays for the whole thing several times over.
Daniel Brooks
Founder, Two Rivers Fit
4.8
They spent a week watching how we actually work before writing anything. What came back took out the steps nobody should have been doing by hand in the first place.
Emily Carter
Finance lead, Sundale Produce
4.9
Month-end went from a two-day scramble to something already waiting for me on the first. Same numbers, same format, none of the evenings.
Hannah Okafor
Head of ops, Cartwell Recruitment
4.7
First-pass CV screening was eating two days a week between us. It is not perfect and we still read the borderline ones ourselves, but the obvious rejections never reach a person now.
Ben Halvorsen
Co-founder, Loomwork
4.6
It took about three weeks longer than they first quoted, and they told us why each time. What they built has run without us touching it since, so I would still do it again.
Andrew Pike
Sales director, Kestrel Windows
4.9
We were quoting well and then losing people because nobody chased. Every quote gets followed up twice on its own now, and a fifth of them come back that would have gone cold.
Rosie Mensah
Bookkeeper, Trellis Accounts
5.0
Matching receipts to card transactions was my Friday afternoon, every Friday. I checked it by hand for the first two months out of habit and eventually stopped bothering.
Jared Thompson
Studio lead, Fernbank Studio
5.0
Asset handoffs were the bottleneck on every project. Six months in, not one has been chased manually, and the team is back on the work they were hired for.
Greg Lindqvist
Warehouse lead, Bardon Supply
5.0
We ran out of the same four lines every quarter because reordering sat in my head. It reorders off the real counts now and I have not had that conversation with a customer since.
Yasmin Haddad
Clinic manager, Rowan Physio
4.8
Insurance claims went out late because they went out when somebody remembered. They go the same evening now, and the rejections we still get are ones we actually caused.
Owen Fletcher
Owner, Redline Haulage
4.9
Dispatch scheduling was the one thing I could never hand to anybody. It has run itself since March and I have finally stopped opening it at six in the morning.
Nadia Costa
Marketing lead, Fold and Fern
4.7
I used to rebuild the same report from four places every Monday morning. It lands in the channel before I am up, and I mostly spend that hour on what it says instead.
Leila Mahmoud
Customer lead, Pebble Home
4.9
Returns were answered in the order we noticed them, which meant the angry ones waited. They are sorted and routed the moment they arrive and our response time halved in a month.
Sam Whitlock
Partner, Whitlock and Rea
5.0
Onboarding a client meant six documents and somebody checking all six came back. Nothing gets opened now until it is complete, which has taken a whole job off the front desk.
Marcus Idowu
Director, Brightseam
5.0
Straight answers about what was worth automating and what was not. The two things they told us to leave alone are still manual, and they were right about both.
Chris Doran
GM, Ardmore Hotels
4.8
The housekeeping rota was a spreadsheet one duty manager understood. Anyone can run it now, and the two hours a day that went into rebuilding it go somewhere more useful.
